If you're having trouble finding your order confirmation email, don't worry! We automatically send out emails when orders are fulfilled, but they can sometimes end up in your spam folder. If you still can't find it, it might be because the email address you gave us was incorrect. Don't worry - just contact us with your name, address, and the right email address, and we'll be able to locate your order number and get your email sorted out! No need to stress - we're here to help.

We want to get your orders to you quickly, so we usually pack and dispatch them quickly. Unfortunately, once an order is placed, it can't be cancelled, because it is already in the process of being packed and shipped. We understand this might be inconvenient, but we hope you appreciate our effort to get your order to you ASAP! Thanks for being a valued customer!

We want to make sure you don't miss out on any important information, so once your order is fulfilled, we'll send out an automatic email with all the shipping details. If it's not in your inbox, don't forget to check your spam folder!

We hope this friendly reminder helps you stay up-to-date. Enjoy your order!

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

It typically takes 5-12 business days to receive your order, but it can vary, depending on your location and how many orders we're currently processing. Sorry for any delays – our products are selling fast, and we're doing all we can to keep up! Thanks for your patience, and we hope you enjoy your purchase!

• Visit our Returns and Exchanges page: Go to the Returns and Exchanges section of our website. There, you will find detailed guidelines about our return policies.
• Check the return eligibility: Review the rules to ensure your item qualifies for a return.
• Contact us: If your item is eligible for a return, please send us an email at info@veenora.com with your order details, and we’ll assist you further.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Hey there! To easily track your order and stay updated on your shipment, head over to our tracking page Order Tracking. All you need to do is enter your order number and email and you can get all the details you need. We hope this makes it easier for you - stay informed!

We know how important it is to get your order delivered on time, so we want to let you know that there may be a slight delay in the data provided by our shipping couriers. Tracking info can sometimes take a few days to update in our system, but rest assured, your order is on its way! We just kindly ask for your patience while we work to get your package to you as soon as possible. Thanks for understanding, and we appreciate your business!

Your Veenora products will be delivered to you via your local postal service. We'll make sure to dispatch your orders within 24 hours.

At Veenora, we store our products in warehouses across the Canada, Germany, and Asia, so if one location is out of stock, we'll send your order from another warehouse to get it to you quickly! To make things easier for you, we take care of all the customs fees and clearance beforehand, so you won't have to pay a penny extra. Our delivery speed worldwide is usually around 7 days, but it can take up to 15 days in rare cases. We've got you covered!